Terms Of Service
Last Updated: June 1, 2026 | Version 1.0
These Terms of Service (“Terms”) are a binding agreement between Carbon Connector, LLC, a Wyoming limited liability company with its principal place of business at 25102 Redwood Ct, Punta Gorda, Florida 33955 (“Company,” “we,” “us,” or “our”), and the individual or entity accessing or using the Service (“you” or “Customer”). BY CLICKING “I AGREE,” CREATING AN ACCOUNT, OR LOGGING IN TO OR OTHERWISE USING THE SERVICE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY, IN WHICH CASE “YOU” AND “CUSTOMER” REFER TO THAT ENTITY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.
These Terms are effective as of the Last Updated date above. We may update these Terms from time to time as described in Section 15. If we make a material change, you will be prompted to review and accept the updated Terms the next time you log in before you can continue to use the Service.
1. Definitions
1.1 “Customer Data” means any data, photographs, documents, or other electronic files or information that you or your Users submit to, or generate through use of, the Service.
1.2 “Documentation” means any online or printed user manual, help center content, or similar instructions we make available describing the Service.
1.3 “Service” means the Tag Wizard field asset capture and identification platform, including the Tag Wizard website, mobile applications, desktop application, and any related services, features, or functionality we make available, together with any Updates.
1.4 “Third-Party Processors” means third-party artificial intelligence, machine learning, and other service providers that we use to help operate and provide the Service, as described in Section 4.2.
1.5 “Update” means any patch, bug fix, new release, version, modification, or successor to the Service.
1.6 “User” means an individual to whom you have granted access to use the Service under your account, including your employees, contractors, and agents.
2. Eligibility and Accounts
2.1 Account Registration. To use the Service, you must create an account and provide accurate, current, and complete information, including your legal business name, address, email address, and phone number. You agree to promptly update this information if it changes.
2.2 Login Credentials. You are responsible for maintaining the confidentiality of all usernames and passwords associated with your account, for the security of the systems you use to access the Service, and for all activity that occurs under your account or your Users’ credentials, whether or not you authorized that activity. You agree to notify us promptly of any unauthorized access to or use of your account.
2.3 Suspension for Security. We may suspend or terminate access to the Service for you or any User, with notice where reasonably practicable, if we reasonably believe doing so is necessary to protect the security, integrity, or availability of the Service or our other customers.
3. The Service; License Grant; Use Restrictions
3.1 License Grant. Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service solely for your internal business purposes.
3.2 Restrictions. You will not, and will not permit any third party to: (a) copy, translate, reverse engineer, reverse assemble, disassemble, or decompile the Service or attempt to discover its source code; (b) modify, create derivative works from, rent, resell, sublicense, or provide service-bureau access to the Service; (c) use the Service to build a competitive product; (d) use the Service other than as permitted by these Terms or in violation of applicable law; or (e) probe, scan, or attempt to penetrate the security of the Service.
3.3 Modifications to the Service. We may update the functionality, user interface, or Documentation of the Service from time to time as part of our ongoing effort to improve it. We will provide notice of material modifications that negatively affect the core functionality you rely on.
4. Customer Data; Third-Party AI Processing
4.1 Ownership. As between you and us, you own all right, title, and interest in Customer Data. You grant us a non-exclusive, non-transferable license to use, copy, transmit, modify, and display Customer Data solely to provide and improve the Service for you.
4.2 Third-Party AI Processing. The Service uses Third-Party Processors to analyze photographs and other Customer Data you submit — for example, to identify equipment make, model, and category when a physical nameplate or tag is missing, damaged, or unreadable. By using the Service, you authorize us to transmit Customer Data to Third-Party Processors solely for this purpose. We select Third-Party Processors that agree to use Customer Data only to provide the applicable processing service, but we do not control, and are not responsible for, any Third-Party Processor’s internal operations. This transmission is necessary to operate the Service and does not constitute an unauthorized disclosure of Customer Data under these Terms.
4.3 Backups. We maintain periodic backup copies of Customer Data as part of the Service and retain such backups consistent with our standard business practices.
5. Fees, Billing, and Payment
5.1 Fees. You agree to pay the fees described on our pricing page at tagwizard.ai/pricing, or as otherwise agreed in writing, for your selected subscription plan (“Fees”).
5.2 Billing. Fees are billed in advance on a recurring basis (monthly, unless you select an annual plan) through our third-party payment processor, currently Stripe, Inc. You authorize us to charge the payment method on file for all Fees when due. If a charge fails, we may suspend your access to the Service until payment is received.
5.3 Free Trials. We may offer a free trial period on the terms described at signup or on our pricing page. We may require a valid payment method to begin a trial and may automatically begin billing at the end of the trial unless you cancel before it ends.
5.4 Price Changes. We may change our Fees from time to time. We will provide at least 30 days’ notice of any Fee increase before it applies to your then-current subscription term; continued use of the Service after that period constitutes acceptance of the new Fees.
5.5 Taxes. Fees do not include applicable sales, use, or similar taxes, which you are responsible for paying, except for taxes based on our net income.
6. Term, Cancellation, and Termination
6.1 Term. Your subscription begins when you create an account and continues on a month-to-month (or, if you select an annual plan, annual) basis until cancelled by either party as described below.
6.2 Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation is effective at the end of your then-current billing period; we do not provide refunds for partial billing periods except as required by law.
6.3 Termination for Cause. Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of notice (or immediately, without an opportunity to cure, for breaches of Section 3.2 or Section 10).
6.4 Effect of Termination. Upon termination or expiration, your right to access the Service ends. We will retain Customer Data for 30 days following termination, during which you may request export of your Customer Data in a reasonable format. After that period, we may delete Customer Data from our active systems and are not liable to you for doing so.
7. Acceptable Use
You agree to comply with all applicable laws in connection with your use of the Service, including laws related to privacy and electronic communications. You will not use the Service to transmit any content that is unlawful, harassing, defamatory, or that infringes the rights of any third party, and you will not upload any viruses, malware, or other harmful code to the Service.
8. Intellectual Property; Feedback
8.1 Our IP. We own all right, title, and interest in the Service, including all related intellectual property rights. Except for the license granted in Section 3.1, these Terms do not grant you any rights in the Service or our trademarks, logos, or service marks, and you will not use them without our prior written consent.
8.2 Feedback. If you provide suggestions, enhancement requests, or other feedback about the Service, we may use that feedback without restriction or obligation to you, provided we do so without identifying you as its source.
9. Support
We provide support for the Service by email and in-app messaging during our normal business hours, as described in our Documentation. We do not guarantee specific response or resolution times unless we have agreed to a separate written support commitment with you.
10. Confidentiality
Each party may have access to the other’s non-public business, technical, or financial information (“Confidential Information”), including the terms of these Terms, our API and taxonomy details, and your business plans. Each party agrees to use the other’s Confidential Information only to perform its obligations under these Terms, to protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care), and not to disclose it to third parties without the disclosing party’s written consent, except as required by law with reasonable advance notice to the disclosing party where legally permitted.
11. Privacy
Our collection and use of personal information in connection with the Service is described in our Privacy Policy, available at tagwizard.ai/privacy, which is incorporated into these Terms by reference. By using the Service, you also agree to the Privacy Policy.
12. Warranties; Disclaimer
12.1 Limited Warranty. We warrant that the Service will perform in all material respects as described in our Documentation. If it does not, your sole remedy is for us to correct the deficiency or, if we cannot do so within a reasonable time, to refund the prorated Fees for the affected portion of your subscription term. You must notify us of any warranty claim within 60 days of first discovering the issue.
12.2 Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTION 12.1, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ASSET IDENTIFICATIONS PRODUCED BY THE SERVICE WILL BE ACCURATE OR COMPLETE IN EVERY CASE; YOU REMAIN RESPONSIBLE FOR VERIFYING INFORMATION CRITICAL TO YOUR COMPLIANCE OR BUSINESS DECISIONS.
13. Indemnification
13.1 By Us. We will defend you against any third-party claim alleging that the Service infringes that party’s patent, copyright, trade secret, or trademark, and will indemnify you against damages finally awarded, provided you promptly notify us of the claim and allow us to control its defense. This obligation does not apply to claims arising from your use of the Service in violation of these Terms or in combination with products not provided by us. If the Service becomes the subject of such a claim, we may, at our option, procure a license, modify the Service to avoid infringement, or terminate your subscription and refund your prepaid, unused Fees. This Section 13.1 states our entire liability for third-party intellectual property claims.
13.2 By You. You will defend and indemnify us against any third-party claim arising from your Customer Data or your use of the Service in violation of these Terms, provided we promptly notify you of the claim and allow you to control its defense.
14. Limitation of Liability
EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS UNDER SECTION 13 AND BREACHES OF SECTION 10 (CONFIDENTIALITY), NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR THOSE SAME CARVE-OUTS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15. Changes to the Service and These Terms
We may modify these Terms from time to time. If we make a material change, we will update the “Last Updated” date and version number above and require you to accept the revised Terms the next time you log in before you can continue to use the Service. If you do not agree to the revised Terms, your recourse is to stop using the Service and cancel your account as described in Section 6.2.
16. General Provisions
16.1 Force Majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disaster, internet service provider failures, or war.
16.2 Assignment. You may not assign these Terms without our prior written consent, except to a successor of substantially all of your business. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
16.3 Notices. We may provide notices to you by email to the address on your account or by posting within the Service. You may provide notices to us at ted@tagwizard.ai.
16.4 Governing Law; Venue. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Laramie County, Wyoming, and each party consents to the personal jurisdiction of those courts.
16.5 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject. If you have signed a separate written subscription agreement with us that conflicts with these Terms, that signed agreement controls.
16.6 Severability; Waiver. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later.
16.7 Survival. Sections 4.1 (as to Customer Data already processed), 6.4, 8, 10, 12.2, 13, 14, and 16 survive termination of these Terms.